EXCHANGES
Where did you purchase your Timberland product(s)?
I placed an order online by visiting Timberland.com
EXCHANGE BY MAIL
For size or style exchanges, please return your item(s) and reorder at your earliest convenience. Due to inventory restrictions and carrier transit times with mailing items to our return facility, we are unable to process direct exchanges. You will receive a full refund for your return (view full return policy) once fully processed at our return facility (excluding original shipping charges).
If you are looking to exchange for the same style and size ordered due to shipping damage, scuffs, scratches or other issues, please contact us.
EXCHANGE AT A TIMBERLAND® STORE
To exchange your order at a Timberland store, simply gather the item(s) you are returning along with original packaging, tags, packing slip, original receipt, or your order confirmation email. If you do not have proof of purchase, we are happy to evaluate your item for an exchange or store credit.
I purchased at or through a Timberland store
All products and orders purchased through a Timberland store are eligible for exchange at any Timberland store. Exchanges cannot be processed through Timberland.com for store purchased items. We apologize for the inconvenience.
I purchased through an authorized retailer, either online or in store, that sells Timberland products
We are unable to access order information, payment details, or inventory from authorized retailers, therefore cannot process refunds for items purchased outside of Timberland stores or Timberland.com. Please contact the retailer you purchased from directly for assistance. We sincerely apologize for the inconvenience!
I do not know where my item(s) was purchased
If you received a gift or do not know where your Timberland item was purchased, we are unable to provide a refund. If the item you would like to return is in new condition with original packaging and all tags attached, you may be able to exchange the product for another size, color or style of the same or lesser value at your local Timberland store (find a store).
We cannot guarantee an exchange or in-store credit for items presented without proof of purchase. We apologize for any inconvenience this may cause.