FREE RETURN POLICY

At Timberland we want you to feel as confident in your order as we do in our products. You may return merchandise purchased online for size, fit or style reasons within 30 days of shipment of your order, provided it has not been damaged, washed, altered or worn. Returning your Timberland.com merchandise is free and easy to do – once the order is received, visit the Order Status page, search for your order number, view ‘order details’ and click the ‘return an item’ button to initiate a return. Alternatively, logged in users can visit their Order History page to view 'order details.'

RETURN EXCEPTIONS

Gift Cards and eGift Cards are considered final sale and once a card is purchased, that card is not eligible for return.

If returns are shipped to us from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.

If your order was placed through a Timberland® Retail Store, it will need to be returned to a Timberland® store for credit.

Please note and keep the return tracking number until your account is credited. Orders placed online with PayPal cannot be returned in-store for credit on the original form of payment. The store can provide a gift card, or customers can make returns via the free shipping label.

GETTING YOUR REFUND

We'll do everything we can to take care of your return quickly. Once we've received your returned item(s) at our facility, your refund will be credited to your initial form of payment in 6-10 business days, in the amount of the purchase price plus any applicable taxes. Original shipping charges are not refunded. It may take one or more billing cycles for your credit to appear after your return has been processed. Processing time varies seasonally. Please note that it may take 1-4 weeks for your return shipment to reach us - see more at Track a Return.

FINAL SALE

Items ending in $0.98, tagged with “Final Sale” badging, or listed on this page are ineligible for return or exchange.

RETURNS ON PRODUCTS PURCHASED FROM TIMBERLAND.CA

Please note that purchases from timberland.ca cannot be processed in a Timberland store or by using the label offered above - they must be returned using the return label that came with your shipment to the address on the packing slip. If you need to download a new label for an order placed on timberland.ca, please visit https://www.timberland.ca/en-ca/customer-care.